Returns & buyer protection

Most items on Costumio are pre-loved and sold by individuals, so sales are final unless the item is not as described.

You are covered if

• the item never arrives;
• it arrives damaged;
• it is a different item, size or brand than listed, or has undisclosed damage or wear.

How it works

Your payment is held by Costumio and released to the seller only after delivery plus 3 days. If something is wrong, open the order and choose "Report a problem" within that window. Payment to the seller is paused while we review. If the claim is approved, you are refunded in full, including shipping; we may ask you to return the item with a prepaid label.

If a seller does not ship within 3 days, plus a 2-day grace period, the order is cancelled and refunded automatically.